Shipping policy

Last updated: August 22, 2026

This policy explains how we prepare and ship orders placed through the Circadian online store. Available destinations, the final rate and any restrictions will always be shown before checkout is completed.

Regions and rates

  • Spain: €6.99. Free shipping on orders of €99 or more.
  • European Union: €8.99, when the corresponding market is enabled.
  • Other international destinations: €12.99, when the corresponding market is enabled.

Availability may vary depending on the specific destination. If an address is not supported, Shopify will indicate this during checkout and will not allow the order to be completed.

Order preparation

As a general reference, we prepare orders within an estimated 1 to 3 business days from payment confirmation. Weekends and public holidays do not count as business days. During launches, promotions or periods of high demand, preparation may take longer; if the delay is significant, we will notify you by email.

Estimated delivery times

Once the order has been shipped, the indicative delivery times are:

  • Spain: 2 to 5 business days.
  • European Union: 4 to 8 business days.
  • Other international destinations: 7 to 15 business days.

These times are estimates and may be affected by the carrier, public holidays, logistics incidents or customs procedures. Unless another period is expressly agreed, the order will be delivered without undue delay and, at the latest, within the applicable legal time limit.

Tracking

When the carrier provides tracking, you will receive an email with the relevant link after dispatch. The initial tracking update may take a few hours.

Delivery address and failed attempts

Please check the address carefully before completing your purchase. If you notice an error, contact visioncircadian@gmail.com. We will try to correct it before shipment, although we cannot guarantee changes once the order has been dispatched.

If an order is returned because of an incorrect address, because it was not collected or for reasons beyond Circadian’s control, we will contact you to arrange a new shipment or the appropriate refund. Direct costs of a new shipment may apply where appropriate and where they have been communicated in advance.

Customs and import taxes

For shipments outside the European Union, when enabled, duties, import taxes or handling charges set by the destination country may apply. Unless otherwise stated during checkout or required by applicable law, these amounts are the responsibility of the recipient and are not included in the shipping rate.